Epson Australia Pty Ltd ("Epson")
(ABN: 91 002 625 783)
Epson Large Format Trade-in Program
TERMS AND CONDITIONS
Promotion id: 800544

INTRODUCTION
The Large Format Trade-In Program (hereby referred to as The Program) allows eligible customers (hereby referred to as Entrants) to make purchases of new printers (hereby referred to as Eligible New Product or Product) for replacement of an existing printer (hereby referred to as an Eligible Trade-in or Trade-in). The Program provides for payment of a nominated value (hereby referred to as a Trade-in Value) for the purpose of offsetting the cost of Eligible New Product and disposal of the Trade-in. This Program is run by Epson Australia Pty Ltd (hereby referred to as Epson) in Australia for Australian customers.


This document contains a detailed list of terms and conditions that cover operation of The Program. No other material or communication (whether written or verbal, whether provided by Epson or a 3rd party including but not exclusive to dealers, distributors, retailers, Epson employees, and the like) may be used to extend or vary the terms of The Program. The sole exception to this shall be where material is specifically created for such purpose, is provided in advance of the Eligible New Product purchase, is provided in writing, and issued by an authorised staff member of the Epson large format marketing department.


Entrants are required to agree to all terms and conditions documented herein. Any submission made by an Entrant (hereby referred to as an Application) will be considered to be confirmation of acceptance.


If any customer or dealer has questions in regards the terms, conditions or operation of this program they are directed to contact Epson directly marketingassistant@epson.com.au before making any decision, purchase, offer or statement.



REQUIREMENTS

  1. Entrants must meet the eligibility criteria, and agree to all Terms & Conditions of The Program.
  2. Entrants must complete the online application form, become a member of Club Epson, and provide details of their Eligible New Product and Eligible Trade-in.
  3. Entrants must complete Warranty Registration for their Eligible New Product.
  4. Entrants must provide material in a timely manner (refer dates below) that confirms to Epson’s satisfaction proof of purchase on their Eligible New Product, and proof of ownership on the Trade-in.



PROGRAM DATES

  • The Program launches on 25 November 2019 and closes 31 March 2020. For the SureColor P20070, purchases from the 28 October 2019 to 31 March 2020 will be accepted.
  • Eligible New Product must be ordered and delivered to the Entrant between 25 November 2019 and 31 March 2020. The SureColor P20070 has an earlier start date of 28 October 2019. Outside of these dates The Program will only apply in the situation where an Entrant can provide documentation proving that they placed an order for Eligible New Product on or before 5pm (AEST) 31 March 2020, their authorised Epson Large Format Dealer placed an order on Epson prior to 5pm (AEST) 3 April 2020 and shipment was delayed by unavoidable stock availability or logistics matters.
  • All Applications for trade-in must be received on this website prior to midnight (AEST) on 14 April 2020.
  • All supporting information and documentation for an Application must be provided to Epson prior to midnight (AEST) on 21 April 2020. Material must be provided in full and in appropriate formats as requested by Epson.


ELIGIBLE CUSTOMERS

  1. Entrants must be Australian residents or companies with offices in Australia.
  2. Entrants must have an Australian bank account.
  3. Entrants must be the Owner of the Eligible Trade-in AND the Eligible New Product.
  4. In the case where goods are leased the Owner will be considered to be the company or individual who is the beneficiary of the lease agreement.
  5. If the Owner is a company, Applications must be made by a suitably authorised staff member of the company and the nominated bank account must be controlled by the same company. Applications cannot be made by 3rd parties and payments cannot be made to 3rd parties.
  6. Entrants cannot be Epson employees, immediate family members of Epson employees (spouse, defacto spouse, parent, natural or adopted child), contractors involved with the implementation of The Program, or Epson Australia Large Format Dealers.


ELIGIBLE NEW PRODUCT

  1. Product must be sourced through Epson Australia and shipped direct or via an Authorised Epson Large Format Dealer in Australia.
  2. Product must be installed and used in Australia.
  3. Product must be New or a Current Dealer Demonstration Unit. For the purposes of The Program, New will be considered to be printers shipped directly from Epson to the Entrant no earlier than 21 November 2019 or to an Australian authorised Epson Large Format Dealer no earlier than 1 July 2019. For the purposes of The Program a Current Dealer Demonstration Unit will be considered to be a machine purchased under the Epson Dealer Demonstration Program, registered as such by Epson, and supplied no earlier than 1 October 2018, and no later than November 30th 2019. All second-hand, carton damaged, refurbished, and factory second stocks, whether sourced from Epson or otherwise, are specifically excluded from The Program.
  4. The trade in must be a similar Product Type.
  5. Product must be one of the following;

ELIGIBLE PRINTER MODEL* Printer
(1Yr Wty)		 Printer + 2Yr CoverPlus
(Total 3Yrs Cover)		 Printer + 4Yr CoverPlus
(Total 5Yrs Cover)
Epson SureColor P6070 $450.00 $500.00 $550.00
Epson SureColor P7070 $550.00 $600.00 $650.00
Epson SureColor P7560 $700.00 $800.00 $900.00
Epson SureColor P8070 $800.00 $900.00 $1,000.00
Epson SureColor P9070 $1,000.00 $1,100.00 $1,200.00
Epson SureColor P9560 $1,300.00 $1,400.00 $1,500.00
Epson SureColor P20070** $2,000.00 $2,250.00 $2,500.00


*Includes nominated printer models purchased with or without a SpectroProofer. Excludes purchases of product sourced from overseas suppliers, product sourced through channels independent of Epson Australia, sourced from an Epson website, purchased second-hand or as a seconds/refurbished machine.
**For the SureColor P20070, purchases from the 28 October 2019 to 31 March 2020 will be accepted.


The Cashback will only be paid to the Entrant named on the Claim Form and paid directly into the Entrant's bank account in Australia via Electronic Funds Transfer (EFT) as specified on the Claim Form. Other forms of payment such as cheque or cash are not available.


ELIGIBLE TRADE-INS

  1. Only one Trade-in is permitted per each Eligible New Product purchase.
  2. Your Trade-in must have a carriage width of 24" (610mm) or larger and 6-12 colour Dye, Pigment or Gel ink system.
  3. The Trade in must be currently located within Australia, and have been used within Australia by the Entrant prior to making the New Eligible Product purchase. It must also be unencumbered (not subject to an outstanding loan, lease agreement, or other financial or promissory agreement with a 3rd party).
  4. The Trade-in cannot have been used previously for any similar program and if used for The Program it cannot be re-used for any subsequent Application under The Program or any similar program.
  5. Unless the Trade-in is a late model Epson, it must be decommissioned (scrapped or otherwise made unusable) by the owner within 3 months of a payment being received from Epson. If it is a late model Epson (Stylus Pro 7890/ 7900/ 7900WT/ 9890/ 9900 or 11880) the machine may be kept and remain operational, however, it cannot be re-traded and should ownership be transferred (by sale, gift, or otherwise) the new owner must be informed that this printer has gone through a trade in process and is ineligible for any future Epson promotions.


PROGRAM CONDITIONS

  1. The full terms and conditions of The Program are documented herein and Epson will have no liability to compensate an Entrant who fails to review, comprehend, and/or comply in full. This includes situations where POS & promotional material is found to be incomplete or incorrect (whether provided by Epson or a 3rd party) or where advice is provided by dealers, distributors, (non-authorised) Epson staff, and the like.
  2. Epson reserves the right to cancel, modify or suspend The Program at any time.
  3. All Applications must be submitted via the on-line claim form provided by Epson.
  4. Epson reserves the right to reject any Application that is found to be ineligible.
  5. The Program cannot be combined with any other promotional offer provided by Epson unless specifically advised in the terms and conditions of that promotion.
  6. The Program cannot be combined with any special product pricing provided by Epson. Discounts and special pricing offered by dealers, distributors and the like, will be accepted except where in situations where part or all of offer has been subsidised by Epson.
  7. If an Entrant cancels their order, fails to take delivery, or returns their Eligible New Product, other than for the purpose of a legitimate warranty repair/replacement, then their Application will be deemed ineligible. If after payment of a Trade-in Value a refund or credit on the purchase of Eligible New Product is requested any reason the Trade-in Value will be deducted from any subsequent settlement &/or support provided by Epson.
  8. By entering this promotion, the Entrant agrees to allow Epson to send email and perform all other necessary communications with the Entrant in regards operation of The Program.
  9. Epson will not be responsible for any incorrect, misdirected or spam filtered e-mails communications.
  10. Epson will not be held responsible any misdirected EFT deposit or for any consequential loss or misappropriation of a Trade-in Value if the Entrant provides an incorrect Bank BSB, Account number or Account Name. Epson will not be held liable for any tax or bank fees charged by the Entrant's bank as a result of an EFT deposit.
  11. Epson reserves the right to store information provided on the claim form as well as any supporting documentation (excluding bank details) for a period of up to 7 years and to use such material to ensure compliance with the terms and conditions of The Program. Bank details will be stored securely and deleted within 6 months of the application. Epson will not use the Entrant's Bank account information for any purpose other than the deposit by EFT of the Trade-in Value.
  12. Epson will not be held liable for any of the following;
    1. Any loss resulting from modification or cancellation of The Program.
    2. Any accidental omission, deletion, loss or destruction of an Application or supporting documentation.
    3. Any unauthorised access to or alteration of an Application or supporting documentation.
    4. Any technical malfunction or failure of any network, communication lines, computer systems, servers, access providers, computer equipment or software which results in material not being received within the Program Dates.
    5. Any loss, including but not limited to alleged consequential economic loss, by reason of any act or omission, deliberate or negligent, by Epson, or its servants or agents.
    6. Any damage to an entrant's or other person's computer system or software arising from participation in the Program or any related communications.
    7. Any Entrant acting against Australian law, against the directions or best interest of the company for whom they make an Application.
    8. Epson will not be responsible for the decommissioning, removal or disposal of old trade-in equipment.
    To the maximum extent permitted by such laws, Epson's liability will be limited to the cost of re-supplying a Trade-in Value where necessary. This clause does not affect rights that cannot be excluded under Australian consumer protection laws.



CLAIMS PROCESSING

  • It is the responsibility of the Entrant to provide correct banking details, contact information, proof of purchase and proof of ownership information within required time periods. Due to the volumes involved Epson does not follow up incorrect or incomplete submissions.
  • To determine the progress of your Claim please use the Promotions Status Checker
    Definitions in the Checker;
    1. You have entered your Claim
      You have successfully completed the first part of the Claim process by completing the on-line claim form. An email has been sent to you; if you do not receive within 24hrs check your SPAM folder and if you still can't locate contact Epson immediately: marketingassistant@epson.com.au
    2. Send in Proof of Purchase & Claim Form
      Epson is waiting on you to submit Proof of Purchase & Proof of Ownership information. Please provide this information ASAP.
    3. Claim Form and Proof of Purchase Received
      Your submission is being reviewed. A response can be expected within 2 weeks.
    4. Claim Form Cancelled
      Unfortunately your claim was determined invalid or ineligible. An email detailing the reasons will be sent to you shortly.
    5. Claim not Processed
      Your claim has been received and approved. It should be processed shortly.
    6. Claim Processed
      Your claim has been processed. Please allow 2 weeks for payment to be deposited into your nominated bank account. An email will be sent to you once the deposit has been made.

  • If within 4 weeks of submitting all required information, your status has not progressed to either Claim Form Cancelled or Claim Processed you should contact Epson via marketingassistant@epson.com.au.

  • IMPORTANT: Six (6) weeks after the close of The Program all outstanding Applications will be cancelled. Once cancellation occurs no further correspondence or discussion will be entered into.


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