FREQUENTLY ASKED QUESTIONS

Epson Large Format Trade-in Program

Promotion ID: 800544

WHAT IS THE CLAIM PROCESS?

  1. Carefully review and confirm acceptance of the Terms and Conditions.
  2. Register for Club Epson (if you aren't already)
  3. Register details on your new printer purchase
  4. Complete the on-line program Application form. Upon completion take note of the Claim Reference Number.
  5. You will be sent an email asking for supporting documentation. Respond directly with copies of the material requested.


HOW LONG SHOULD THE PROCESS TAKE?

  • This will depend on how quickly you can provide the requested material.
  • We aim to process claims within 2 weeks of receipt and pay eligible claims within 2 weeks of processing.


WHAT HAPPENS IF MY CLAIM IS REJECTED?

  • All claims are judged strictly against the Terms and Conditions of the program.
  • If your claim is rejected you will receive an email with the basis for the decision.
  • Requests for review of cases that fall outside of the Terms and Conditions will not be entered into. If however you believe that you have met the requirements you should contact marketingassistant@epson.com.au with details IMMEDIATELY upon receipt of your rejection notice. Six (6) weeks after the close of The Program all outstanding Applications will be cancelled and no further correspondence will be accepted.


CAN I CONTACT EPSON BY PHONE OR OTHER METHOD?


  • Unfortunately No. This is an online program only with all entrants required to submit claims and supporting documentation electronically.


DO I HAVE TO SEND IN PROOF OF PURCHASE AND OWNDERSHIP?

  • Yes this is most important and should be done ASAP. Until documentation is received your application cannot be processed. If material is not supplied (complete and in an appropriate format as determined by Epson) your Claim will not be processed.


WHAT HAPPENS IF I AM LATE WITH A CLAIM SUBMISSION OR THE SUPPLY OF SUPPORTING DOCUMENTATION?

  • Program Dates are listed in the Terms and Conditions and it is mandatory that all material be supplied within these. Six (6) weeks after the close of The Program all outstanding Applications will be cancelled and no further correspondence will be accepted.


HOW DO I KNOW IF EPSON HAS RECEIVED MY CLAIM & HOW DO I TRACK STATUS?

  • Once you complete the only-line form you will be sent an email confirming this with a claim reference number and a request to submit supporting documentation.
  • Once you have submitted your supporting documentation log onto the Promotions Status Checker and type in your claim reference number. Definitions of status are as follows;
    1. You have entered your Claim
      You have successfully completed the first part of the Claim process by completing the on-line claim form. An email has been sent to you; if you do not receive within 24hrs check your SPAM folder and if you still can't locate contact Epson immediately: marketingassistant@epson.com.au
    2. Send in Proof of Purchase & Claim Form
      Epson is waiting on you to submit Proof of Purchase & Proof of Ownership information. Please provide this information ASAP.
    3. Claim Form and Proof of Purchase Received
      Your submission is being reviewed. A response can be expected within 2 weeks.
    4. Claim Form Cancelled
      Unfortunately your claim was determined invalid or ineligible. An email detailing the reasons will be sent to you shortly.
    5. Claim not Processed
      Your claim has been received and approved. It should be processed shortly.
    6. Claim Processed
      Your claim has been processed. Please allow 2 weeks for payment to be deposited into your nominated bank account. An email will be sent to you once the deposit has been made.


    I'VE REGISTERED BUT HAVE NOT RECEIVED ANY E-MAILS!

    • Check you have completed your Club Epson registration, Product registration, AND Trade-In Claim form
    • Check your SPAM folder
    • Check that you have supplied a valid e-mail address. To view and edit your e-mail address login to Club Epson, go to My Account/ Personal information. If you have registered with any Epson Promotion, your promotional claim number will be listed there.


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